Refund policy
At The Pigtail Connection, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policies below.
Return Policy
Items must be returned within 14 days of the purchase date.
- The item must be in unused and undamaged condition to qualify for a return and a full refund.
- Retuns will be subject to a restocking fee of 20%
- All shipping charges will be deducted from any refund.
- To initiate a return, please contact us at thepigtailconnection@yahoo.com for return authorization and instructions.
Refund Policy
- Refunds will be processed within 3 business days of receiving the returned item.
- Refunds will only be issued if the item is verified to be in unused and undamaged condition.
- All shipping incurred by The Pigtail Connection will be deducted from any refund.
- The refund will be issued to the original payment method used at checkout.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products.
- Gift cards.
- Items marked as final sale.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately with photos of the damage so we can arrange a replacement or refund.
For any additional questions or assistance, please contact us at:
We appreciate your business and look forward to assisting you!