FAQs
Welcome to The Pigtail Connection's FAQ page! Here, we answer some of the most common questions about our products and services. If you don’t find the answer you’re looking for, feel free to contact us at 903-517-3553 or email thepigtailconnection@yahoo.com.
1. What types of products do you offer?
We specialize in high-quality automotive parts and accessories designed to meet the needs of professionals and enthusiasts alike.
2. What is your processing time for orders?
All orders are processed and shipped within 2 business days from the order date.
3. What are your shipping options?
We offer standard, expedited, and priority shipping. Shipping costs are calculated based on the size, weight, and destination of your order.
4. Do you accept returns?
Yes, we accept returns within 15 days of the purchase date. Items must be in unused and undamaged condition for a full refund. Visit our Return Policy for more details.
5. How do I request a return?
To initiate a return, please contact us at thepigtailconnection@yahoo.com or call us at 903-517-3553 for return authorization and instructions.
6. When will I receive my refund?
Refunds are processed within 3 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
7. Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor your shipment’s progress.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.
9. How can I contact customer support?
We are available Monday through Friday, 9:00 AM - 5:00 PM CST.
- Phone: 903-517-3553
- Email: thepigtailconnection@yahoo.com
If you have additional questions, don’t hesitate to reach out. We’re here to help!