Shipping Policy
General Information
All orders depend on product availability. If an item is unavailable when you place your order, we will inform you and issue a refund using your original payment method.
Shipping Locations
We offer shipping both domestically and internationally. Please note that we do not ship to P.O. boxes or military addresses.
Shipping Costs
Shipping within the United States costs $4.99. International shipping rates, along with any applicable taxes or fees, vary depending on the destination. Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Processing Time
Orders placed Monday to Friday before 3:00 p.m. CST (Central Time) are processed the same day. Orders are not shipped or delivered on weekends or holidays. During high-volume periods, there may be slight delays; if significant, we will contact you by email or phone.
Delivery Times
After your order has shipped, estimated delivery within the United States is 3-5 business days. International delivery times vary based on the destination and shipping option selected at checkout. Please note that delivery times are estimates and may be impacted by external factors.
International Shipping
International orders may incur additional taxes, duties, and fees as per the regulations of the destination country, which are the responsibility of the recipient. Please consult your country’s customs office to determine any additional charges before completing your purchase. We provide the following international shipping options:
- USPS First Class Package International
- DHL Express Worldwide
- USPS Priority Mail International
- USPS Priority Mail Express International
Order Issues
If your order arrives damaged or contains an incorrect item, please contact us at thepigtailconnection@yahoo.com or (903) 517-3653 within 30 days. We will help resolve any issues and may request photos of the damaged or incorrect item.
Contact Us
For any questions regarding shipping, please reach out to our support team at thepigtailconnection@yahoo.com or (903) 517-3653.